Frequently Asked Questions
Can a document be edited once it has been notarized?globalcustomerservice
No element of a document can be edited after it has been notarized. Please make sure to review the document thoroughly prior to granting approval to the notary to notarize during the signing process.
Can I get a document notarized if I do not speak English?globalcustomerservice
We can notarize a document if you and our notary can communicate directly, in the same language, without third party involvement, including an interpreter. We generally can help with English, Dutch, German, Russian, Spanish, Italian, Portuguese speaking notaries. Please send us your language requests by email.
Note that the notarial wording in the notarial certificate (the part that the notary signs) will need to be in English. The notary will attach a notarial certificate to your document which will be in English, assuming your document permits the use of such a certificate.
In all cases, we recommend that you confirm with the intended recipient that the document is acceptable for its intended use.
Can you notarize a document that isn’t written in English?globalcustomerservice
Yes. In some cases, a translation will be required.
How can a recipient of a notarized document verify a Notary24 transaction?globalcustomerservice
Anyone legally authorized to verify a transaction will be able to confirm the transaction and view key transaction details in our Verification Portal. If they have the additional necessary permission or authority, they will also be able to access the video recording of the transaction.
To provide simple and secure access, each document is assigned a unique ID. In order for an interested person to retrieve a particular document and (if authorized to do so) its associated video recording, a recipient or receiving institution must share the provided retrieval instructions and necessary security credentials. Using these, the notarized document and related records can be accessed on our verification portal.
Any authorized person who receives or accesses a digital copy of a document may open that document in Adobe Acrobat (or other similar programs) and verify its authenticity by viewing transaction and verification information about the notary’s use of his/her digital certificate.
How do I access the notarized documents?globalcustomerservice
Notary24 uses secure cloud-based storage to keep the notarized documents. These documents and files are available to you for viewing and downloading at your convenience.
How do I sign my document?globalcustomerservice
Do not sign your document before you upload it to Notary24. We use electronic signing (e-signing) technology that requires no additional hardware on your end, just your keyboard. When you are in session with a notary, you will e-sign by typing your name onto the document. We embed a number of security features into the document to protect the validity of your signature.
How does Notarize secure your personal information?globalcustomerservice
Our application development team has extensive experience building bank-grade, highly secure software systems. Our data is transmitted and stored using industry-best data security practices. For example, all user communications are encrypted and all data at rest (such as documents) are protected using industry-specified encryption protocols such as AES-256. All application accesses are also tracked using an audit trail.
Our security policies and systems are audited and tested on a regular basis. These include audits of internal security procedures and protocols, and also comprehensive penetration testing of our software and hardware environments to provide risk assessments of our applications and associated data.
Notary24 is committed to keeping your information safe and private, we do not sell any information that you provide to us.
How does Notary24 verify the identity of signers?globalcustomerservice
Noary24 utilizes two-point identification which incorporates knowledge-based identification with live credential evaluation. Knowledge-based identification (KBA) uses specific questions to verify the signer's identity, and credential verification uses visual and electronic analysis of the signer's ID to confirm their identity.
How does online notarization differ from standard notarization?globalcustomerservice
The only differences between the two are the tools that are involved. All notarial acts remain the same except the introduction of electronic signature, electronic notary stamps, and video-audio technology. Personal appearance, positive identification, and required notarial acts are still utilized with online notarization.
How does online notarization work?globalcustomerservice
Remote online notarizations allow notaries and clients to meet face-to-face online, in real-time, using audiovisual technology. This is distinct from traditional, in-person notarizations, where the notary and the signers must be physically present in the same location. Multi-point, identity verification, including personal identification is used to ensure the integrity of the transaction.