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Refund Policy

Refund Policy

We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the service that you have purchased from us, you can get your money back – no questions asked. You are eligible for a full refund at any time, but only before we receive your document(s).

After receiving your document(s), you will no longer be eligible and won’t be able to receive a refund.

Service Fees
Processing & service fees are non-refundable. These are fees paid to our vendors and payment gateway. Therefore, if you receive a full refund, the cost of the service fee will be deducted from your refund.

Apostilles
When processing an apostille, it is required that documents pass through one or more government agencies. While we do everything to account for possible delays, we are not responsible for changes in processing by government agencies. Therefore, refunds will only be granted for apostilles that have not yet been submitted to government agencies.

Shipping
If you request to ship your documents, we will bill you for the shipping and the fee is non-refundable. We will provide tracking numbers for your package but assume no responsibility for its arrival.

Refund Timelines
Refunds are performed using the payment method used to make the original purchase. Refunds take different amounts of time depending on how you paid. Usually, a refund takes 2-10 days but may take up to 45 days for certain payment methods.

Chargeback Policy
We’re committed to making sure you have a great experience with our services, so if you have any questions or issues with your purchase, we’d love to hear from you as soon as possible so we can help you resolve the issue. We try to respond to most inquiries via email within 24 hours during our business hours of Monday-Friday, 09:00-17:00.

If you need a refund for a purchase, please send us a refund request.

Please note that we will permanently close accounts from which we have received any chargebacks. Previous purchases will no longer be available for access in this case. Any PayPal disputes will automatically disable your account until the dispute is resolved.

All chargebacks and PayPal disputes, made without a preliminary request for a refund with us, will be immediately reported to the European Internet Fraud Agency.

Contact us
If you have any additional questions or would like to request a refund, feel free to contact us.

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